7 01 2014
Know when not to disturb your customers
Don’t overdo your customer service role. There are times when customers like to be undisturbed— not everyone likes a salesperson following them when they shop and hovering around their elbow. Know when you’re needed and when to keep a distance. Similarly, customers resent the intrusions on their time made by unsolicited text messages and marketing calls. If you intend to make promotional calls, seek your customer’s permission and also the convenient time when these calls could be made. Use traditional methods like email or traditional post to get their attention instead of getting on their nerves by cold calling. Also as a basic rule don’t share your customer’s personal data with your co-branding partners. If you are sending e-mailers, as good manners, provide an unsubscribe link at the end of your mail for your clients who don’t wish to receive further mails from your side.